Returns & Exchange Policy
Returns & Exchanges
At DEJI ENIOLA, we design each piece with care and purpose. If you’re not completely satisfied with your order, you may return eligible items within 14 days of purchase. Please review our policy below.
📦 Returns (Within 14 Days)
We accept returns under the following conditions:
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Items must be unworn, unwashed, and in original condition
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All original tags, labels, and packaging must be intact
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You must provide proof of purchase (e.g., order confirmation or receipt)
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Returns must be initiated within 14 days of the purchase date
Return Shipping: Customers are responsible for return shipping costs, unless the item is incorrect or faulty.
To request a return:
Please contact our team at https://dejieniola.com/pages/contact with your order number and reason for return. We’ll respond within 1–2 business days.
🔁 Exchanges
We do not offer direct exchanges.
If you'd like a different size, colour, or item:
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Return the original item for a refund
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Place a new order for your desired piece
This helps us process your request more efficiently and ensures product availability.
🚫 Non-Returnable Items
The following items are not eligible for return:
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Final Sale items
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Made-to-order or customised pieces
💳 Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
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Approved returns will be refunded to your original payment method
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Refunds may take 5–10 business days to appear in your account, depending on your payment provider
🛠 Need Assistance?
For help with returns or questions about your order, reach out to us at:
admin@dejieniola.com