Answers to most common questions about products, orders, shipments, and payments.
FAQ's
Product & Stock
You may return eligible items within 14 days of purchase, as long as they are unworn, unwashed, and in original condition, with all tags and packaging intact, and you provide proof of purchase.
Return shipping costs are your responsibility—unless the item you received is incorrect or faulty.
Exchanges are not offered directly. If you’d like a different size, colour, or item, you’ll need to:
Return the original for a refund
Place a new order for the replacement item
Non-returnable items include final sale pieces and made-to-order or customised products.
Once your return is received and approved, refunds are issued to the original payment method and typically take 5–10 business days to appear.
All orders are subject to stock availability. Should an item be sold out, we will contact you via phone or email and refund the money paid for the item to the original method of payment.
To start a return, contact the team through the Contact page or directly via email atadmin@dejieniola.com, including your order number and reason for return. Expect a response within1–2 business days
Orders & Payments
We accept all the major card payment services.
American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Maestro
MasterCard
UnionPay
Visa
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support via the website.
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 60 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
If you are missing part of your order, please check:
1. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
2. The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
3. If your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
Returns & refunds
No—made-to-measure or customised pieces are listed as non-returnable.
We process refunds using the original form of payment.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).