配送ポリシー
DEJI ENIOLA Shipping Policy
At DEJI ENIOLA, we are committed to delivering your order safely and efficiently, while ensuring your experience reflects the premium quality of our brand.
1. Processing & Dispatch Times
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Orders are typically processed within 1–2 business days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed the next business day.
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Once dispatched, you will receive a confirmation email with tracking details.
2. Shipping Methods & Carriers
We partner with trusted UK and international carriers, including Evri, Yodel, DPD, and DHL, to offer reliable and flexible delivery options.
| Shipping Option | Carrier(s) | Estimated Delivery Time |
|---|---|---|
| Standard UK Delivery | Evri, Yodel | 2–4 working days |
| Express UK Delivery | DPD, DHL | 1–2 working days |
| International Standard | DHL International | 5–10 working days |
| International Express | DHL Express | 2–5 working days |
Note: Delivery times may vary depending on destination, customs processing, and seasonal volumes.
3. Shipping Costs
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Shipping costs are calculated at checkout based on your location and chosen delivery method.
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Free UK Standard Delivery on orders over £150.
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International customers are responsible for any customs duties, taxes, or import fees.
4. Tracking Your Order
Once your order is dispatched, you’ll receive a tracking link via email. You can monitor your parcel's journey directly on the carrier’s website (Evri, Yodel, DPD, or DHL).
5. Missed or Delayed Deliveries
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If you're not available at the time of delivery, the carrier may attempt re-delivery or provide instructions for collection.
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If your order is significantly delayed, please contact us at admin@dejieniola.com and we will assist in tracking and resolving the issue.
6. Shipping Restrictions
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We currently do not ship to P.O. Boxes or military addresses.
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Some international destinations may have restrictions or extended delivery times — we’ll inform you of any issues before dispatching your order.
Returns & Exchanges Overview
To ensure full alignment, please note:
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We accept returns and exchanges within 14 days of delivery, provided items are unused, in original condition, with tags and packaging intact.
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Shipping costs for returns are the customer’s responsibility unless the item is faulty or incorrect.
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For more details, please refer to our full Returns & Exchange Policy.
Need Help?
If you need assistance with your order or delivery, reach out to us at admin@dejieniola.com.