Politique de remboursement
At DEJI ENIOLA, each piece is designed with care and intention. If you are not completely satisfied with your order, you may return eligible items in accordance with the policy below.
📦 Returns (21 Days)
We offer a 21-day return window, meaning you have 21 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return:
-
Items must be unworn, unused, and unwashed
-
All original tags, labels, and packaging must be intact
-
Proof of purchase is required (order confirmation or receipt)
-
Returns must be requested within 21 days of delivery
Items returned without prior approval will not be accepted.
🔁 How to Start a Return
To request a return, please contact us at:
orders@dejieniola.com
Include:
-
Your order number
-
Reason for return
We aim to respond within 1–2 business days.
If your return is approved, we will provide return instructions and, where applicable, a return shipping label.
🇬🇧 UK Returns
-
Free returns within the UK
-
You must notify us within 21 days of delivery
-
Items must meet all eligibility conditions
-
A prepaid return label will be provided once approved
🌍 International Returns
-
Customers outside the UK are responsible for return shipping costs, unless the item is faulty or incorrect
-
Any applicable customs duties or taxes remain the customer’s responsibility
-
We strongly recommend using a tracked and insured service
-
Please retain proof of postage until your return is confirmed
Faulty or Incorrect International Orders
If you receive a faulty or incorrect item:
-
Contact us within 7 days of delivery
-
Once approved, we will cover return shipping costs
-
In some cases, we may offer a replacement or alternative resolution without requiring a return
🛠 Damages & Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right.
🚫 Non-Returnable Items
The following items are not eligible for return:
-
Final Sale items
-
Made-to-order or customised pieces
-
Gift cards
🔄 Exchanges
We do not offer direct exchanges.
If you would like a different size, colour, or item:
-
Return the original item for a refund
-
Place a new order separately
This allows us to process returns efficiently and maintain accurate stock availability.
🇪🇺 European Union 21 Day Cooling-Off Period
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 21 days of delivery, without providing a reason.
Returned items must:
-
Be unworn and unused
-
Include all original tags and packaging
-
Be accompanied by proof of purchase
This right applies regardless of our standard returns policy.
💳 Refunds
-
We will notify you once your return is received and inspected
-
Approved refunds will be issued to your original payment method
-
Refunds are processed within 10 business days of approval
-
Your bank or card provider may take additional time to post the refund
If more than 15 business days have passed since approval, please contact us at:
📧 orders@dejieniola.com
🛠 Need Help?
For any questions about returns or your order, please contact us at:
📧 orders@dejieniola.com